Learning How to Feel Again: Towards Affective Workplace Presence and Communication Technologies
Published in ACM Conference on Human Factors in Computing Systems (CHI), 2012
Recommended citation: Xu, A., Biehl, J.T. Rieffel, E., Turner, T., & van Melle, W. 2012. "Learning How to Feel Again: Towards Affective Workplace Presence and Communication Technologies." In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI '12). ACM, New York, NY, USA, pp. 839-848.
Affect influences workplace collaboration and thereby impacts a workplace’s productivity. Participants in face-to-face interactions have many cues to each other’s affect, but work is increasingly carried out via computer-mediated channels that lack many of these cues. Current presence systems enable users to estimate the availability of other users, but not their affective states or communication preferences. This work demonstrates the feasibility of estimating affective state and communication preferences from a stream of presence states that are already being shared in a deployed presence system.